DFP Contact Centre

DFP Contact Centre provides comprehensive recruitment services to increase productivity and retention rates in contact centres.

As an industry leader in contact centre recruitment, DFP Contact Centre works alongside many of Australia’s leading inbound and outbound contact/call centres. We work closely with both our clients and candidates continually listening, learning and building on our understanding, providing contact centre solutions through strong candidates, who possess high quality customer services skills across Australian Contact Centres.

We recruit for all roles within the contact/call centre services environment and have demonstrated experience in providing quality recruitment solutions for permanent positions, contract roles and temporary assignments. DFP Contact Centre delivers clients outstanding candidates to fulfil contact centre and call centre jobs across the industry. Our ongoing commitment to the rapidly evolving contact centre industry has led to the following innovations in service delivery.

Assessment

The Simulator: our unique work simulation exercise measures talk-type synchronicity in a live contact centre environment
Tailored behavioural assessments and bespoke team exercises
Talent Assessment Platform - including Virtual Assessment Centre
Online Blended Assessment – options to include situational judgement, personality, motivation and cognitive ability in a single assessment experience.