Job description
Membership Consultant (Melbourne, Hybrid | Short-Term Contract: 10 February – 30 April 2025)
Are you ready to make an impact during a critical period? Join us as a Membership Consultant and play a key role in supporting the upcoming rate review period. This hybrid role, based in Melbourne, offers the chance to contribute to customer-focused outcomes while enhancing your skills in a dynamic environment.
About the Role
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Are you ready to make an impact during a critical period? Join us as a Membership Consultant and play a key role in supporting the upcoming rate review period. This hybrid role, based in Melbourne, offers the chance to contribute to customer-focused outcomes while enhancing your skills in a dynamic environment.
About the Role
- Process membership applications, cancellations, cover changes, and related items in a high-volume, fast-paced environment.
- Adhere to service level agreements, compliance requirements, and the company’s customer promise.
- Provide call centre support by addressing member inquiries and escalating complex cases as needed.
- Collaborate with internal teams, including Membership Team Leaders, Health Funds, and Contact Centre staff, to ensure seamless service delivery.
- Maintain compliance with operational processes, proactively identifying and recommending improvements.
- Experience in customer service and administrative tasks (desirable).
- A proactive, solutions-focused approach to complex problem-solving.
- Excellent time management and prioritisation skills.
- Outstanding attention to detail and accuracy.
- Strong verbal and written communication skills.
- A sound understanding of internal systems or similar environments.
- Previous experience in Private Health Insurance (PHI) or claims processing (highly regarded).
- A hybrid work model offering flexibility and collaboration.
- Opportunities to contribute to process improvements and member satisfaction.
- Access to DFP Learning for professional development.
- Be part of a supportive team committed to a customer-centric culture.
- Work with DFP Recruitment Services, a trusted industry leader with over 40 years of experience.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
