DFP Contact Centre Salary Analysis is a targeted review of the national Contact Centre market to report on salaries for key Contact Centre job classifications. Data has been sourced from a cross section of industry sectors and across multiple states. The organisations that have participated represent key employers within the Australian contact centre market.
Industries represented in the analysis include finance, banking, superannuation, insurance,
telecommunications, utilities, manufacturing, transport, health, retail and hospitality. They
represent centres from both the public and private sectors. Public Sector employers include
Government departments from Federal, State and Local Government. Data has been collected from over 250 organisations, employing over 30,000 contact centre employees. Now in it's 8th edition, this analysis covers data collated during the period January 2024 to May 2024.
For more information about Contact Centre Salary Analysis or DFP Recruitment Market Research
Get in touch with Tom Hatch on 03 8632 9952 or email thatch@dfp.com.au
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