Job description
We are seeking multiple APS3 Planning Support Officers in various regional locations across South Australia, Ceduna, Port Lincoln, Port Augusta, Whyalla Norrie, Port Pirie, Murray Bridge. This 12-month contract role involves managing workflow, providing administrative support, and engaging with stakeholders. Responsibilities include procedural tasks, basic research, and analysis. We seek enthusiastic individuals with strong communication, organisational, and interpersonal skills to join our dynamic team.
As these are Federal Government opportunities, Australian Citizenship is mandatory.
The Role:
As the Planning Support Officer, you will assist customers by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
Responsibilities:
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
In addition, you will demonstrate the following skills and experience:
How to Apply: If you are interested in this exciting opportunity, please APPLY NOW
Michelle O’Toole
(08) 8400 4420
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As these are Federal Government opportunities, Australian Citizenship is mandatory.
The Role:
As the Planning Support Officer, you will assist customers by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
Responsibilities:
- Provide counter/reception support for the local office, including participant enquiries in self-help kiosks.
- Manage the team's shared email inbox, appointments, and telephone enquiries.
- Coordinate appointments using Agency office facilities and ensure accessibility for participants.
- Undertake research, investigation activities, and prepare associated reports and correspondence.
- Interrogate the NDIA Business system to identify appropriate actions.
- Support planning teams by actioning tasks that do not require delegation.
- Undertake various data entry activities.
- Receive and record complaints and other feedback in the NDIA Business systems. (Note: Responsibilities may evolve based on current priorities)
- Experience in a hot desk environment and at co-located sites.
- Proficiency in operating telephones and computers.
- Strong computer skills, including Microsoft Office applications.
- Excellent communication skills, both verbal and written.
- Exceptional interpersonal skills.
- Strong organizational skills with a high attention to detail.
- Interest or previous experience in the Disability Sector is advantageous.
- Australian Citizenship required for Federal Government roles.
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
In addition, you will demonstrate the following skills and experience:
- Advanced MS Office Suite
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
How to Apply: If you are interested in this exciting opportunity, please APPLY NOW
Michelle O’Toole
(08) 8400 4420
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
