Job description
Senior Salesforce Support Engineer
DFP Recruitment is seeking an experienced Senior Salesforce Support Engineer to join our Federal Government Client team.
Role responsibilities
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- 12 months Contract with possible extension
- ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Must be able to obtain Negative Vetting Level 1
DFP Recruitment is seeking an experienced Senior Salesforce Support Engineer to join our Federal Government Client team.
Role responsibilities
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
- Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
- Deployment of changes via existing DevOps framework.
- Perform interrogation of various log sources to investigate issues.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
- Troubleshooting API and integration issues with different applications e.g. MuleSoft.
- Development of meaningful event monitoring and alerting.
- At least 5 years’ experience within Salesforce eco-system.
- Experience/Exposure with Salesforce Industries including OmniStudio.
- Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
- Hands on experience with version control, branching and metadata deployments.
- Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
- Demonstrable experience providing technical support for Experience Cloud.
- Exposure to HTML, CSS and JavaScript is added advantage.
- Platform Developer 1 Certification or Vlocity Certification will be a standout.
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
