Job description
Our client is a leader in logistics and supply chain solutions, providing seamless and professional services to our valued clients. They pride themselves on delivering exceptional customer experiences while driving innovation and efficiency across all areas of their business.
The Role
We are seeking a highly motivated and detail-oriented Key Account Manager to act as the daily interface between our client and their customers. You will be responsible for managing and developing long-term relationships with key clients, ensuring all service expectations, KPIs, and targets are met. This role requires a proactive individual who can identify new business opportunities, enhance customer satisfaction, and drive profitable growth within their client portfolio.
Key Responsibilities
Apply Now by submitting your resume
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Role
We are seeking a highly motivated and detail-oriented Key Account Manager to act as the daily interface between our client and their customers. You will be responsible for managing and developing long-term relationships with key clients, ensuring all service expectations, KPIs, and targets are met. This role requires a proactive individual who can identify new business opportunities, enhance customer satisfaction, and drive profitable growth within their client portfolio.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of key clients, delivering exceptional service.
- Build and maintain strong client relationships through regular communication and in-person meetings.
- Handle customer escalations and troubleshoot issues to ensure high levels of customer satisfaction.
- Work closely with internal stakeholders to onboard new clients and ensure a seamless transition.
- Monitor client volumes, profitability, and performance against KPIs.
- Prepare and present customer reports, KPI data, and quarterly business reviews.
- Identify opportunities for process improvements and cost-saving strategies within supply chains.
- Manage invoice disputes, detention queries, and ensure prompt resolution within company timelines.
- Educate customers on software solutions such as OneTrack and provide training when needed.
- Ensure compliance with legislative requirements and internal policies.
- Actively contribute to team meetings, sales workshops, and business development initiatives.
- Proven experience in account management, customer service, or a similar role within the logistics/supply chain industry.
- Strong understanding of incoterms, Australian Customs regulations, and documentation requirements.
- Ability to analyze market intelligence, rate levels, and identify growth opportunities.
- Exceptional time management skills and the ability to work independently.
- Strong communication skills with the ability to engage stakeholders at all levels.
- Proficiency in Microsoft Office Suite and CRM software.
- A proactive, solutions-driven mindset with a commitment to continuous improvement.
- Be part of a dynamic and innovative team within a leading logistics company.
- Opportunities for professional growth and career development.
- Competitive salary and benefits package.
- Collaborative and supportive work environment.
Apply Now by submitting your resume
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
