Job description
Are you passionate about providing excellent customer service? Do you enjoy interacting with customers and solving their problems?
Do you want to join a dynamic and friendly team that values your skills and contributions? If you answered yes to these questions, then we have the perfect opportunity for you!
Our client are looking for customer service representatives to join their inbound contact centre team. As a customer service representative, you will be the first point of contact for their customers, answering their calls and emails, and providing them with the best possible solutions.
You will be responsible for:
If this sounds like you, then we would love to hear from you! Please apply today with your resume and cover letter. We offer competitive pay and a great work culture. Don’t miss this opportunity to join our amazing team!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Do you want to join a dynamic and friendly team that values your skills and contributions? If you answered yes to these questions, then we have the perfect opportunity for you!
Our client are looking for customer service representatives to join their inbound contact centre team. As a customer service representative, you will be the first point of contact for their customers, answering their calls and emails, and providing them with the best possible solutions.
You will be responsible for:
- Handling customer inquiries, complaints, and feedback in a professional and courteous manner
- Providing customers with accurate information about our products and services
- Resolving customer issues and escalating them when necessary
- Following up with customers to ensure their satisfaction and loyalty
- Meeting and exceeding performance targets and quality standards
- Excellent communication and listening skills
- A friendly and empathetic personality
- A strong customer focus and problem-solving skills
- The ability to work under pressure and handle multiple tasks
- Experience in customer service or a similar role
If this sounds like you, then we would love to hear from you! Please apply today with your resume and cover letter. We offer competitive pay and a great work culture. Don’t miss this opportunity to join our amazing team!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.