Job description
Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric, professional and driven collection specialists to join the team.
As an early-stage collection specialist you will conduct outbound calls to customers who are 1-30 days past payment due date and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers who are facing hardships or changes in financial circumstances.
Your responsibilities will include but not be limited to:
Successful candidates must be available to work Monday - Friday between the hours of 8am -7pm with an immediate start! You will be offered onsite training and then move to a hybrid model.Apply online today! Interviews to commence immediately. For a further private and confidential discussion please contact Nat or Brooke at DFP Mulgrave on 03 85457500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As an early-stage collection specialist you will conduct outbound calls to customers who are 1-30 days past payment due date and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers who are facing hardships or changes in financial circumstances.
Your responsibilities will include but not be limited to:
- Provide exceptional customer service supporting customers.
- Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
- Asking clear questions, actively listening, and providing clear instructions to assist customers.
- Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.
- Experience in customer service and debt recovery.
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
- Ability to empathise, build trust and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
- Confidence in navigating multiple systems while talking to a customer.
- Excellent organizational, time management and data entry skill.
- Opportunity to establish successful career and career advancement.
- Enjoy work from home flexibility.
- Great working environment and contribute to the company's growth.
- Full training provided in the CBD.
Successful candidates must be available to work Monday - Friday between the hours of 8am -7pm with an immediate start! You will be offered onsite training and then move to a hybrid model.Apply online today! Interviews to commence immediately. For a further private and confidential discussion please contact Nat or Brooke at DFP Mulgrave on 03 85457500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.